24/7 Customer Support
Discover more about what ‘customer support’ means in the hosting community and about the various support types.
The customer support that you can receive from your website hosting company is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical issue with an active account. Timely and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine website hosting provider not from some reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them directly, it is very likely that you'll wait for a couple of days to receive an answer to any question, therefore your sites may stay offline for a long time. In comparison, a supplier that offers numerous options for communication and has a support crew that is available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days in order to get assistance. In case you are not our client yet, you can call us, chat with a representative or send an e-mail. In case you already have an account, you're able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the most appropriate way to contact us depending on what your location is or what kind of device you are using. We will help you for almost any hosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the max response time will never exceed sixty minutes.