If your hosting company supplies live chat support, you will be able to speak with an agent live and learn helpful information or get a problem resolved promptly. The key advantage of using chat instead of calling to talk to a live person is that you need only a computer with access to the web, therefore you will not pay any fees when you're in a different state or country. Furthermore, it'll be simpler to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The real-time chat is also a much faster approach to contact the hosting provider's support team in comparison to using a ticketing system. Last, but not least, if some issue requires a little more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't lose time - something that's impossible when you are on the telephone.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, we provide live chat support too. You will be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more information about the website hosting packages that we offer in case you are not among our customers yet, or about basic and billing questions when you already have an account. Though for strictly technical issues you have to open a trouble ticket to our technical support team, as such issues require more time to be dealt with, you can still contact us on our live chat for some tech details. To give you an example, we can help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you a lot of time. Even when our phone lines are already off for the day, you can talk to a live person.