You will find plenty of website hosting companies on the market, still the majority of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you will get via this way of communication will vary based on the service provider - some provide experienced phone support, while others offer basic and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved with a support ticket, especially when the situation needs to be escalated. Nonetheless, it is good to know that you can get in touch with your hosting provider because there're plenty of small-scale issues which can be resolved easily and in a timely manner with a call, not mentioning that you are able to get additional info regarding the services before you become a customer.

Phone Support in Website Hosting

We believe that having the option to talk to a live consultant is rather important, for that reason we have three support lines worldwide (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours every day. In case you consider getting one of our website hosting packages, for example, you can call us and learn more about our services before you order in order to make sure that we cover all system requirements for your websites. After your purchase, you can contact us about all of the sales and / or billing problems you may experience, or receive any type of general or basic technical information you need. We've aimed to find the optimal balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to keep track of the communication as well as any new developments in the resolution of an issue.