Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every assistance request you submit to us will be attended to within maximum 1 hour. In case your trouble ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of the Admin Services package, all of the server administration services included there will be completed at a time of your choosing.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • We’ll be online for you 24/7/365 to reply to any queries that you may have connected to our Online Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also require support handling server admin procedures, you can have a glimpse at our Admin Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped the Online Control Panel with a fully detailed knowledge base, which offers extensive explanations of its features and functionalities. Besides, we have filmed in–depth video tutorials that will further explain to you how to carry out a certain task or resolve a frequently encountered problem. The instructional articles and the tutorial video clips are easily accessible from every Online Control Panel section through the Help and Videos buttons located in the upper right corner.