Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting packages is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any specific moment with only a few clicks of the mouse, without ever leaving your web hosting account. The ticketing system features a quick-search box, so you can track down any ticket that you have posted in the past, if necessary. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to handle a particular issue even before you send a ticket. The response time is maximum 1 hour, which goes to say that you can obtain prompt assistance at any moment and in case our customer support staff suggests that you do something inside your account, you can do it right away without needing to log out of the Control Panel.