There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a support ticket system. It is the least complicated method of communication for different reasons. In case no customer service staff representative is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always be received. Furthermore, you can copy ‘n’ paste large bits of info without the need to worry about typographical errors, and if a particular issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, which suggests that if you have to provide information or to follow instructions, you will need to use no less than two different accounts and this number might increase in case you desire to administer a number of domain names. Plus, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting packages is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any specific moment with only a few clicks of the mouse, without ever leaving your web hosting account. The ticketing system features a quick-search box, so you can track down any ticket that you have posted in the past, if necessary. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to handle a particular issue even before you send a ticket. The response time is maximum 1 hour, which goes to say that you can obtain prompt assistance at any moment and in case our customer support staff suggests that you do something inside your account, you can do it right away without needing to log out of the Control Panel.