One-Hour Response Guarantee in Website Hosting
If you are using any of our website hosting packages and you’ve got a query or face some challenge, you can get in touch with us 24/7/365 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you will obtain a reply in less than 1 hour. If the issue can be resolved, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, and so on. Normally, you’ll receive an answer within less than thirty minutes, which goes to say that waiting for hours and hours or even for more than a day to get assistance is something unthinkable. Our 60-minute response time guarantee is valid for any question that you might have – billing, general or technical.