In case you’re a website owner, a problem could always occur and it does not automatically need to be connected to the web hosting service. For example, something can go wrong when you bring a script up to date or some crucial data may be edited or deleted by chance. Regardless of what the nature of the problem is, you’ll need to get in touch with the help desk support staff and request them to recover a backup or to help you troubleshoot the problem that you are having. How timely they’ll do it will predetermine how much time your websites will be down. For some sites such as social networking websites or online shopping portals, a repetitive downtime interval often means lost customers and cash. Therefore, it is vital to use the services of a company that offers not only a very good customer care service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

If you are using any of our website hosting packages and you’ve got a query or face some challenge, you can get in touch with us 24/7/365 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you will obtain a reply in less than 1 hour. If the issue can be resolved, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, and so on. Normally, you’ll receive an answer within less than thirty minutes, which goes to say that waiting for hours and hours or even for more than a day to get assistance is something unthinkable. Our 60-minute response time guarantee is valid for any question that you might have – billing, general or technical.